A few days ago, I was a loyal 10-year customer of Enterprise Rent-A-Car. I've always had great service, they've fixed any issues I ever did have, and I've never used anyone else. Yesterday, two employees at my local franchise made my experience so bad that I am now about to write my first ever letter of complaint to their corporate office.
Follow my journey as I learn how to write a complaint letter properly, send it out, and see what, if anything, happens. (My guess, nothing. People can get away with anything these days).
I googled "complaint letters" and got almost 40 million results! The following are the components suggested that I include in my email:
1) Exactly what happened:
This won't be a problem for me - I did cry on the drive home, but my boyfriend calmed me down and I jotted some notes about what happened while it was still fresh in my head.
2) Any receipts or documentation from your experience:
I did not get to have the experience, but I have my reservation number and my (former) loyalty program numberAlso read: International Travel 101
3) Be clear:
Stay on point, tell the story, and resist the temptation to pour out pages and pages of info
4) Remain calm:
While it is certainly appropriate to relay how you felt, steer clear of any foul or derogatory language, empty threats, or just writing an all-out letter that vents frustration. Try to remember that you are looking for a solution.
Thanks to our NEW favorite rental car company (Alamo), our road trip plans were saved!
I'll be writing my letter this week, now that I have had a few days to calm down. I am also researching to find the proper channels to go through (i.e. a specific name and email versus just general customer service)
Stay tuned, and check back often, as I will be revealing the results of my letter as soon as I hear something.
Have you ever written a complaint letter? How did it go? Sound off on Facebook or Twitter and be sure to tag us!
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ReplyDeleteWriter a complain is to easy, you just need to be straight on it, don't be polite and have to right what's the fact like what is bothering you but don't mention the exact name of the person or anything because it can be a mistake of you in the future time. I am a online book ghostwriter and i know how to manage or write these kind of stuff and that's why i am just sharing the knowledge with you guys, so next time their will be no mistake for sure.
ReplyDeleteComplaining is too simple; all you have to do is state your case clearly, without resorting to courtesy, and state what's upsetting you. However, avoid giving away the person's name or any other personal information, as this could lead to a mistake on your part down the road. I'm an online book publisher at The Amazon Book Publishing, therefore I know how to handle or write this kind of content. I'm simply sharing my knowledge with you guys so that there won't be any mistakes made the next time.
ReplyDelete